Support sessions

Support sessions were developed to improve collaboration with teamnext's support team when help is needed. Administrators can use this feature to grant access to teamnext's support directly from the Media Hub. This enables shared insight and accelerated troubleshooting.

To activate support sessions, navigate to Support in the organization settings and click the corresponding toggle button. A dialog window opens in which the process must be confirmed again.

Approval can be revoked at any time using the toggle button.

⚠ Note: By activating support sessions, teamnext employees have full access to the content of the entire organization.